In signing this important document, these banks make a commitment to you, their customers, to ethical behaviour, to fair and responsible lending practices and to the protection of your privacy. The new Code is part of a significant reform agenda to improve banking services to better meet community standards and expectations.Īustralians, along with businesses large and small, entrust their financial security and wellbeing to one or more of the banks who are signatory to this Code. The new Banking Code of Practice sets a new standard of customer service for Australia’s banks. The Banking Code of Practice (the Code) is one of the ways we strive to achieve these goals. To do this, we will look to continually improve our banking services and how we engage with our customers and communities. In fulfilling these responsibilities, we will continue to contribute to the stability, strength and prosperity of Australia’s financial system and society. We are committed to continuously improving and being accountable. We acknowledge that our responsibilities to customers, investors, employees and the broader community must be carefully balanced.Ĭustomers, investors, employees and communities expect our behaviour to meet high ethical standards, backed up by the right internal culture and practices. We understand that trust is critical to our relationships with customers and that for us to earn that trust, we need to do the right thing. Our customers count on us to provide them with a safe place to deposit money, to offer a wide range of options to access banking and financial services, and to help businesses start and grow. Australia’s banks play an important role in contributing to the prosperity of the nation’s economy, for the benefit of all Australians.
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